Espresso Service

Servicing the coffee industry

How To Avoid Calling Us Out

This list represents some of the more common problems with your coffee machine. It may help you solve the problem without having to call us out.

Machine not working at all
  • Check power supply to machine is switched on
  • Check coffee machine is switched on to the heat position
  • If machine has electronic timer check it is not in sleep mode
No coffee/ water from group head
  • Check water supply is turned on. Pressure gauge should read min 2bar when machine not in use
  • Check water pump is working. Gauge should read 9bar while trying to make a coffee
  • Check correct filter basket is being used
  • Check coffee grind is not too fine
Steam arm not working
  • Check steam nozzles are not blocked
  • Check steam pressure gauge is reading correct pressure and does not drop to zero when steam tap is opened
  • Check steam knob is not broken on the shaft of the tap
  • If machine is fitted with a site glass, check boiler level is correct
No Hot water
  • Check machine is at working pressure
  • Check hot water arm defuser is not blocked
  • If machine is fitted with a sight glass, check boiler level is correct
  • Check hot water knob is not broken on the shaft of the tap
Machine is leaking
  • If water is clear check that the water supply hose is not leaking at connection
  • If water is dirty/coffee coloured. Check waste pipe is not blocked
  • Remove drip tray and check machine waste box is not blocked
  • If leak cannot be stopped, turn off the power to the machine and then turn off water supply to machine
Coffee tastes bad
  • Have the group filter holders been cleaned?
  • Have the group heads been cleaned?
  • Check grinder settings
  • Are the coffee beans stale? Try changing the coffee beans by using a fresh bag
  • Has the water softener been changed recently?
  • Check that the coffee grind is correct
Coffee is cold
  • Is the machine up to temperature, check pressure gauge
  • Check filter holders are always left locked into the group head
  • Are the cups being used warm?
Coffee grounds in cup
  • Clean group head
  • If filter holders are leaking then the group heads requires a service
  • Filter holder worn
Coffee delivery too fast
  • Check that the correct filter basket is in the correct filter holder
  • Coffee grind is too course
  • Coffee weight incorrect
Coffee delivery too slow
  • Check that the correct filter basket is in the correct filter holder
  • Coffee grind is too fine
  • Coffee weight incorrect
  • Check pump pressure, should be at 9bar
Coffee grouts in handle too wet
  • Check grinder is switched on
  • Check coffee settings
  • Coffee weight incorrect
  • Is the filter holder at correct temperature, should be left locked into the group head
  • Check that correct filter basket is in the correct filter handle
Unable to froth milk
  • Is there steam pressure?
  • Is the operating pressure at 1bar or above?
  • Try a different batch of milk (with a different sell by date)
  • Try UHT milk
No coffee in doser
  • Check hopper slider is open
  • Check beans are not stuck in hopper neck
  • Check grinder is switched on and has power
Grinder not working
  • Check grinder is switched on
  • Check if grinder is hot. If yes allow 20mins to cool and check above
Grind too course/ fine
  • Adjust grinder ring a notch at a time, run grinder and discard old coffee before retrying
No milk just steam
  • Check milk container has sufficient milk
  • Check milk pipe is not kinked
  • Check milk frother is clean
  • Check milk frother is fitted on machine correctly and is properly connected
No frothed milk from an automatic machine
  • Check milk frother is clean
  • Check air pipe is not kinked
  • Try milk from a different batch, with a different sell by date