Espresso Service Team.

The Espresso Service Team comprises of a group of dedicated people who are passionate about ensuring that the service they provide is second to none and that the quality of coffee that you serve to your customers is consistently perfect.

Four individual departments work tirelessly to ensure that your coffee equipment is working to its maximum performance. We have a clear philosophy of being there when you need us and as importantly being there so you avoid needing us.

Service Co-ordinators

These will be your first point of contact. Their first priority will be to help you resolve the problem with your espresso machine over the telephone. If this is not possible your call will be passed to a field engineer.

Field Engineers

With 25 field engineers working the length and breadth of the country – you can be assured that your coffee machine will be attended to quickly and efficiently. All engineers are linked by mobile telephone and networked pc, meaning they have your espresso machines history with them when they arrive, can produce a fixed estimate prior to commencing any work and complete a job sheet/invoice when finished. Our engineers are the most experienced in their field and have an individual average length of service of six years.

Logistics

Our fleet of vans is well stocked with parts, but clearly we can’t carry everything, so we are set up to order parts we don’t have from site, and book a return visit. Central call despatch, prioritising calls in line with your requirements together with online tracking ensures you know when to expect us.

WorkshopIn the unlikely event that your coffee machine cannot be repaired in the field – our skilled engineers at Brasilia’s in house state of the art workshop will ensure that it receives expert attention and will be returned to you as speedily as possible.